• It is our sincere endeavor to process and dispatch your orders as quickly as possible.
• For all orders we normally charge a
flat shipping rate of S$10 for all delivery locations across Singapore.
• Order is normally delivered on the same day or on the subsequent working day. In rare cases where an order has taken longer to deliver, we request you to check the order tracking details sent to you by email or get in touch with us at
+65 8399 4433 or [email protected].
• Suryan Organic reserves the right to refuse confirmed orders that are approved by the customer but where payment status is still pending.
• Delivery will be made at the address specified by you while placing the order. For multiple delivery destinations, you will need to submit separate orders for each delivery destination.
• If you are not personally available to accept delivery, you may appoint a representative to do so in your place.
• You agree to give us as much detail as possible about particular features of the Delivery Address to ensure smooth and timely delivery.
• Eligible shipping speeds and their charges are displayed based on the item(s) in your cart and the delivery address.
• Please inform us of any missing/damaged items or delivery issues within 24-48 hours of the "delivered" status update. For complaints about missing/damaged products, kindly provide an unpacking video. Our support team is here to assist you promptly. Your feedback helps us improve our services. Thank you!
Tracking Your Order:
We shall send you an email containing tracking details when we dispatch your order. In this email, you will see a link to track your order via our courier partner’s website. You can then track your order in real time.
